Series: Miscellaneous
Title: Coaches Ask the Right Questions
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Powerful questioning is a key
in effective coaching. After actively listening, the coach should ask questions
that evoke discovery, insight, commitment and life changing action (e.g., those
that challenge your assumptions). Open-ended questions are especially helpful
in creating greater clarity, possibility or new learning. These are not
questions that ask for you to justify or look backwards; rather they are
questions that move you toward what you desire. Jesus asked some powerful
questions of those He was coaching. In John 6:66-67, 12:27, 13:38, He used a
series of questions which called those He was coaching to commitment and to
count the cost of that commitment.
In Luke 14:28, 31 Jesus uses a question to focus the disciples their need to
count the financial cost of their commitment to follow Him. He uses questions
in Mark 6:38, 8:19-20 to remind them He is able to do exceeding abundantly
beyond all that they could ask or even think. When people are making changes in
their lives, it is often necessary to point out available resources. Coaches
ask questions about resources such as “Who do you know that can help?”, “What
resources do you need in order to do this?”, “What resources do you have?” In
His questions, Jesus pointed out that the resources often exist which He can
multiply, and that resources need to be assessed before proceeding.
In coaching, the same challenges are presented. The person being coached is
asked to determine the cost in terms of barriers to remove, issues to release or
energy to expand, and to make commitments to action. Jesus knew that people
will not follow through on actions until they have counted the cost and until
commitment is present. It is helpful for the coach to remember his/her
commitment to be unattached to the outcome and continue loving the person and to
recognize that not everyone will respond to the self-discovery process in a
positive way or in the way one might have hoped. This is merely an affirmation
of the free will that God designed. Everyone is free to make his/her own
choices. If God places such a high value on free will, should not we?
In Matthew 7:3, 11 and Luke 6:39-41, Jesus used questions to provide clarity to
the principles He was teaching and to spur those He was coaching to action.
Jesus used questions concerning identity in Matthew 16:13, 15, John 20:27, 29,
and Mark 5:9. His purpose was to gain clarity before proceeding. This was not
because He did not know who He was; rather, it was to help the hearer identify
who he was. In coaching, it is often helpful to deal with identity issues of
all types. Unlike Jesus, people are not always in touch with their own
identity.
Questions that focus you on identity issues are used to free you to become the
person you were created to be. In other cases, you need to identify people who
can contribute to your journey of change and action. When Peter identified
Jesus as the Christ, Jesus was able to articulate the foundational principle for
freedom from sin through salvation. When the demoniac identified the demons
inside, he was freed, and became clothed and in his right mind. It is
interesting to look at how Jesus used questions in Matthew 5:46-47, Mark
4:30-32, Luke 6:32-34 to challenge, make huge requests, and expand the vision of
His disciples. The purpose was to stretch them to greater excellence.
When you look at Matthew 17:25, 18:12 and Luke 7:24-26 you see Jesus using
questions to generate shifts in the thinking and awareness of his disciples.
His purpose was to align their actions with their changed thinking; all shifts
in action require changed thinking. Not only does thinking need to change
before actions change, but values and beliefs need to shift. Jesus was a master
at generating paradigm shifts. Likewise, coaches are always looking for ways to
help you make shifts in behavior. We see Jesus using questions in John 5:47,
11:26, Matthew 9:25, and Luke 6:25 to bring those shifts into their mindsets.
Essential to all behavior are underlying beliefs and values. Coaches are
especially interested in those beliefs and values that dictate behaviors for
you. Since change happens first at this level, questions that provide insight
to your systems of belief are of paramount importance. Jesus asked more
questions in this category than any other. It is difficult to create enough
awareness through powerful questions to create major shifts quickly. Thus, as
coaches we need to be patient with the process, and we need to give ourselves
permission to be a bit frustrated and disappointed, just as Jesus was, when it
does not happen quickly.
Jesus used questions in His teaching to bring to remembrance things learned in
the past. He did this to keep His disciples from falling into the trap of
self-sufficiency in their thinking and to help them understand that God provides
true wisdom. In Mark 3:33 and Luke 10:36, He uses questions to bring reflection
on the meaning of relationships in the lives of His listeners. He often made
statements or gave commands about relationships; however, He did prompt some
learning about relationships through questions. Coaches use questions to probe
relationships in your life to discover how these relationships might support you
in the change process. A coach’s questions in this area can help you determine
the “state of the house”—whether divided or not divided—and can help identify
which people you should have a relationship with.
Some of Jesus’ questions had obvious answers, as in Mark 2:8, Luke 18:41, and
John 8:8-10. The answers were so obvious that they caused the people to grasp
deep concepts of the heart, to examine motives and bring change to the core of
their lives. Asking powerful questions that get to the heart and motivational
level of you is one of the most helpful things coaches can do. These questions
allow you to touch those areas you have not been able to get to, and since “He
desires truth in the innermost being” (Psalm 51), when this happens you become
whole and healed.